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  • Requesting Software: I am a staff or faculty member and I would like to add more software
    Answer: Faculty and staff using Windows machines managed by Glendon can install more software on their machines by clicking on Install More Software via the desktop icon ...
  • Telephone, Network and Wireless : I am a staff/faculty member and I would like to add a device to the
    Answer: Devices to be added to the network must be cleared by UIT - please send an email to ithelp@glendon.yorku.ca Please provide the port number, the device's ...
  • Computers, Servers, and Printing: My computer is too slow. Can it be made faster?
    Answer: To help us determine the cause, please write an email to ithelp@glendon.yorku.ca including the following: This QR code will help you find the computer's service tag: Or by ...
  • Computers, Servers, and Printing: How do I add or change the keyboard layout?
    Answer: We reccomend using the United States-International Keyboard, however following these steps will work with adding any keyboard layout. Windows 10: Click the start menu or hit the ...
  • Web and Content Management: Can I get help on my MachForm?
    Answer: Unfortunately, we do not support MachForms at Glendon as this is a service from Keele. For WordPress websites, we use Gravity Forms. If you would ...
  • Web and Content Management: I currently use a MachForm. Is there a way to get a Gravity Form instead?
    Answer: Yes, Gravity Forms are available to all Glendon WordPress sites. In order to transfer your MachForm into a Gravity Form, you will need to recreate ...
  • Resnet: I am a residence student and I would like to get my gaming console/smart TV/other
    Answer: Residence networking is managed by UIT. Please follow the link to InRes FAQ: https://inres.info.yorku.ca/faqs/  To request a device to be added to the network, please ...
  • Telephone, Network and Wireless : I cannot connect to AirYorkPLUS - General Troubleshooting
    Answer: How do I connect to AirYorkPLUS? For information on how to connect to AirYorkPLUS on campus please see UIT’s service website at the following link: http://student.computing.yorku.ca/airyorkplus/ ...
  • Telephone, Network and Wireless : I cannot connect to AirYorkPLUS on my Mac
    Answer: First, try these general troubleshooting steps found at the link below: https://ithelp.glendon.yorku.ca/faq/index.php?action=artikel&cat=26&id=79&artlang=en&highlight=airyorkplus   I've checked and my account works but I  still can't connect on my Mac Potential Problem ...
  • Telephone, Network and Wireless : I cannot connect to AirYorkPLUS on my iOS Device
    Answer: First, try these general troubleshooting steps found at the link below: https://ithelp.glendon.yorku.ca/faq/index.php?action=artikel&cat=26&id=79&artlang=en&highlight=airyorkplus   I've checked and my account works but I  still can't connect on my iOS Device Potential ...

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