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• My computer or monitor will not turn on. Suggestions?
  Make sure the power is connected - check any outlets or powerbars - are they switched to on? Press the power switch. It is usually an ...
• My account has been blocked. How can I regain access?
  To unlock your accounts, please email the Glendon helpdesk at ithelp@glendon.yorku.ca. If you are a member of the Glendon community, email us. If you do not ...
• My computer is too slow. Can it be made faster?
  To help us determine the cause, please write an email to ithelp@glendon.yorku.ca including the following: This QR code will help you find the computer's service tag: Or by ...
• My workstation's hard drive is full. How can I free up space on it?
  There are several methods to free up hard disk space: Empty the recycle bin. Right click on the recycling bin on the desktop and press Empty Recycle ...
• My students tell me that they cannot see my course on Eclass, how do I make it available to them?
  By default when you create a course in Eclass it is hidden fromstudents. To make it available to them, follow these instructions:  Go to eclass.glendon.yorku.ca Log into ...