I

• I am a staff or faculty member and I would like to add more software to my Glendon-managed machine. How can I do this?
  Faculty and staff using Windows machines managed by Glendon can install more software on their machines by clicking on Install More Software via the desktop icon ...
• I am a new employee and I cannot register myself on mms.yorku.ca. I am getting a Login incorrect error. How do I set up an account?
  From a web browser, navigate to https://mms.yorku.ca. From there: Click on Employee Sign Up. On the following page, put in your employee number and in the password ...
• I would like to dispose of old equipment. How do I do this?
  Equipment originally purchased by University funds or belonging to Glendon ITS can be disposed of by Glendon ITS. To request for ITS to dispose of ...
• I would like to create an email alias (@glendon.yorku.ca) or change an existing email address. How do I do this?
  To request an @glendon.yorku.ca account: If you already have a Passport York username, please send a request to ithelp@glendon.yorku.ca To create a Passport York account, please follow ...
• I need to give someone access to my website. Whom do I contact about this?
  Access can only be given to WordPress websites hosted on the Glendon web server. Example Glendon URLs: https://www.glendon.yorku.ca/futurestudents/ https://www.glendon.yorku.ca/current-students/ https://www.glendon.yorku.ca/alumni/ If you are an Administrator of the WordPress website, ...
• I am a staff/faculty member and I would like to add a device to the network. How can I do this?
  Devices to be added to the network must be cleared by UIT - please send an email to ithelp@glendon.yorku.ca Please provide the port number, the device's ...
• I would like to move my computer or other technology but it is locked to the desk. Can you please unlock it?
  Please send a request to have the computer moved to ithelp@glendon.yorku.ca with the following information: Room number(s) Location of the computer in the case where there is more ...
• I would like to use Zoom for video conferencing. How can I do this?
  Zoom is now available to all York University Staff and Faculty. There is no longer a time limit. For all instructions on how to use Zoom, ...
• I'm having connection issues in my residence room. How can I solve this issue?
  Most rooms in Hilliard and Wood are equipped with a wireless router with either an integrated or separate wall-mounted network drop. If the wifi signal ...
• I am having trouble connecting a specific device to the wireless network . Can you help me?
  If you are unable to connect with any device (phone, laptop, tablet, etc), ensure you are connecting to the appropriate wireless network. Please visit this ...
• I want to have a website for my project/department/event. How can I get one?
  Glendon provides a full featured Content Management System (CMS) known as WordPress. It is easy-to-use and users can have basic or no knowledge of HTML ...
• I want to do something in WordPress, but I'm stuck. Where can I get help?
  If there is something you want to do in WordPress but can't figure it out, have a look at the WordPress 101 Training website for ...
• I don't know how to do something in WPBakery. Where can I get help?
  Please visit our WordPress 101 Training website for a list of tutorials that WPBakery has created for their tool. Video tutorials include: WPBakery Page Builder Tutorial for ...
• I want a form for my website. How can I get one?
  At Glendon, we use Gravity Forms for WordPress websites. Please email ithelp@glendon.yorku.ca to request a Gravity Forms training session. You will be shown how to ...
• I currently use a MachForm. Is there a way to get a Gravity Form instead?
  Yes, Gravity Forms are available to all Glendon WordPress sites. In order to transfer your MachForm into a Gravity Form, you will need to recreate ...
• I'm working on a Gravity Form, but I'm stuck. Where can I get help?
  Please email ithelp@glendon.yorku.ca to request help on your Gravity Form. Please include as much details as possible: include the URL of the page you're working on indicate ...
• I cannot connect to AirYorkPLUS on my Android Device
  First, try these general troubleshooting steps found at the link below: https://ithelp.glendon.yorku.ca/faq/index.php?action=artikel&cat=26&id=79&artlang=en&highlight=airyorkplus   I've checked and my account works but I  still can't connect on my Android Device Potential ...
• I cannot connect to AirYorkPLUS - General Troubleshooting
  How do I connect to AirYorkPLUS? For information on how to connect to AirYorkPLUS on campus please see UIT’s service website at the following link: http://student.computing.yorku.ca/airyorkplus/ ...
• I cannot connect to AirYorkPLUS on my Mac
  First, try these general troubleshooting steps found at the link below: https://ithelp.glendon.yorku.ca/faq/index.php?action=artikel&cat=26&id=79&artlang=en&highlight=airyorkplus   I've checked and my account works but I  still can't connect on my Mac Potential Problem ...
• I cannot connect to AirYorkPLUS on my iOS Device
  First, try these general troubleshooting steps found at the link below: https://ithelp.glendon.yorku.ca/faq/index.php?action=artikel&cat=26&id=79&artlang=en&highlight=airyorkplus   I've checked and my account works but I  still can't connect on my iOS Device Potential ...
• I cannot connect to AirYorkPLUS on my Windows Device
  First, try these general troubleshooting steps found at the link below: https://ithelp.glendon.yorku.ca/faq/index.php?action=artikel&cat=26&id=79&artlang=en&highlight=airyorkplus   I've checked and my account works but I  still can't connect on my Windows Device Potential ...
• I want access to a website to make updates. How can I get access?
  Access can only be given to WordPress websites hosted on the Glendon web server. A Glendon website will have have "glendon" in the URL, for ...
• I am a residence student and I would like to get my gaming console/smart TV/other device connected to the network. How can I do this?
  Residence networking is managed by UIT. Please follow the link to InRes FAQ: https://inres.info.yorku.ca/faqs/  To request a device to be added to the network, please ...
• I would like to add events on the main Glendon Events Calendar. How can I get permission to do this?
  To be added as a Glendon Event Creator for the Glendon Events Calendar, you will need to go through your manager, supervisor, or the person ...
• I would like someone on my team to be a Glendon Event Creator to add events to the main Glendon Events Calendar. How can they get access?
  If you're a supervisor/manager, you will need to send an email to ithelp@glendon.yorku.ca on the person's behalf and request that they be given Glendon Event ...
• I'm trying to add an event but I can't see my Timely calendar anymore. What should I do?
  An update to the WordPress website may have caused some Timely calendar accounts to be disconnected. In order to continue using the Timely calendar, each ...
• I'm not receiving email notifications from Gravity Forms submissions. What can I do?
  Notifications may not be working because the email authentication setting is turned on. Please make sure this setting is turned off for your site by ...
• I want to add an event to my Timely calendar but it says "Activate". What can I do?
  An update to the WordPress website may have caused some Timely calendar accounts to be disconnected. In order to continue using the Timely calendar, each ...
• I am a new or returning Staff or Faculty member and I need an account
  [FAQ COMING] ...
• I would like to record a Zoom session and obtain a link for a stream. How can I do this?
   (Note - Recordings are currently kept until the end of the semester they were recorded in) To obtain a streaming link from your Zoom presentation which ...